Return & Refund Policy

Customer satisfaction matters a lot at Vuiwx Hearing. In case you are not entirely satisfied with your purchase, you can get a return and refund according to the following guidelines:

1. Return Period

The return period is set at 45 days starting from the day that your product is delivered to you. In order to be allowed to return your product, your request should be made within 45 days.

2. Return Eligibility

For a product to be eligible for return and reimbursement, the following requirements have to be fulfilled:

  • The product should be returned during the period that qualifies for return.
  • The product should be in good condition.
  • All the original parts, manuals, and packaging should be present.

The product should not be damaged by misuse, abuse, negligence, or modification.

3. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: support@vuiwx.com

Please include:

  • Your order number
  • The product you wish to return
  • The reason for the return

When your request is processed and approved, detailed return instructions will be provided to you. We request that you not return any product without prior approval from our customer service representative.

4. Return Shipping

Customers are responsible for following the return instructions provided by our support team.

Where applicable, a return shipping label may be provided at our discretion.

Vuiwx is not responsible for items returned without authorization or for packages lost during return transit.

5. Refunds

Once the returned item is accepted and verified, a refund will then be credited to the payment option used to make the purchase.

A refund is normally given within 5-7 working days from the time the item is received and accepted. This process varies according to your bank or financial institution.

6. Non-Refundable Charges

Unless otherwise required by applicable law:

  • Original shipping charges are non-refundable.
  • Expedited shipping fees are non-refundable.
  • Any service fees associated with the original transaction may be non-refundable.

7. Damaged or Incorrect Items

In case the product delivered to you is defective, damaged, or wrong, please get in touch with our customer support team as soon as possible. The customer support team will help you solve your issue and replace or refund your product wherever required.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If an order has already been shipped, it will be subject to this Return & Refund Policy.

To request an order cancellation, please contact us as soon as possible at support@vuiwx.com.

9. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Vuiwx Hearing

46689 Sassafras Ln

Squaw Valley, CA 93675

United States     

Email: support@vuiwx.com

Phone: +1 (833) 919 1990 (Mon - Sun, 9:00 AM - 5:00 PM EST)

Please note: This address is not a return address. Return instructions will be provided by our customer service team after your return request has been approved.